Family Support Services
It Starts With a Plan
When a loved one is incarcerated, their family or support system needs to have a plan to help manage things on the outside.
Our prison and jail consultants will help avoid common mistakes and ensure that the family is able to successfully navigate the system from the outside. Our family support services can help to keep you connected to your loved one.
We work with families before, during, and after incarceration.
Like many other components of the criminal justice process, preparation is key. It’s never too early to start preparing once a loved one or family member is heading for incarceration in a local county jail or a state or federal prison.
Our team will build a custom plan based on your family’s needs and situation.
Common questions we get from families
- How do I get money or food in when they are incarcerated?
- Can I call or text or email my family member or friend when they are in jail or prison?
- I've been trying to reach my loved one, but the prison is on lock-down, what do I do?
- The prison phone system isn't working, how can I get in touch?
- I sent a commissary food pack and it wasn't received, what happened?
- There is a medical-related issue in jail or prison and it's not being resolved, how can I get someone to help?
- How do I load money onto a commissary account and what does it cost?
- What programs are available for my loved one when they are incarcerated and how can they take advantage of the program(s)?
- How do we plan financially for incarceration? What is the amount that my loved one may need each month?
- What about the rent, cell phone, and other monthly expenses that my loved one may have — should the family keep paying some of these things?
- I sent a package to my loved one and it was marked as contraband and never received. What happened? How do I make sure this doesn't happen again?
Don't wait until something goes wrong
In some cases, clients reach out to us only AFTER they have an issue.
While we are always here to help, waiting until something happens only increases the confusion and level of frustration.
Think of the family that — for example — drives a few hours to visit a loved one in jail or prison, only to get denied access because of a clothing-related issue (i.e. torn jeans or leggings worn by a visitor that aren’t allowed). If they knew the details of the rules and regulations ahead of time, a frustrating and disappointing experience could have been avoided.
Our team of prison and jail consultants can help guide you through the process with explanations of how things work, what to expect, work to help resolve issues as they arise, and proactively plan for re-entry (which happens during incarceration).